Training caregivers to serve the homeless

"The combination of past trauma, lack of supports,
and managing a precarious life with a poor view of the future,
results in these young people being depressed, angry,
and 'emotional'. They have low self-esteem,
and drug and alcohol abuse is common.
Previous negative experiences either with adults
or with support services,
combined with poor communication skills,
often results in young people appearing hostile
or aggressive when seeking support.
This needs to be recognised and understood."